Accessible Parking Services
All Airport parking facilities have convenient parking for vehicles displaying a:
- DP (Disabled Person) license plate
- DV (Disabled Veteran) license plate
- Disabled Parking placard
International Garages A and G have standard and van accessible parking at all levels.
In Long-Term Parking, accessible parking spaces for standard and van accessible vehicles are located on the first (ground) floor. SFO's Long-Term Parking shuttle buses are wheelchair accessible.
SFO's AirTrain is wheelchair accessible. Space designated for wheelchairs is located at each end of every AirTrain car, and elevator service is available at all AirTrain stations.
Travelers requiring wheelchair assistance are encouraged to advise their airline of their needs when making flight arrangements. Upon arriving at the airport, travelers with wheelchair or other special requests should approach an airline representative for assistance.
At Domestic Terminals 1, 2, and 3, airline staff can be approached at curbside and check-in areas. At the International Terminal, please proceed to your airline's assigned counter or dial 1-6210 from specially marked phones at all terminal entry doors.
Arrangements for assistance to and from other locations at SFO can be made with your airline.
Mobile App to Help Travelers with Autism and Cognitive Special Needs
The MagnusCards® mobile app provides guidance about the airport experience. View digital “Card Decks”, customized for SFO, which provide step-by-step instructions that take users through the activities associated with air travel such as check-in, security screening and aircraft boarding. For more information about SFO's customized MagnusCards® deck, or to download the free app on Apple and Android devices, visit sfo.magnuscards.com.
Ramps are available throughout the public areas of the airport and terminals for easy mobility.
Companion Care Restrooms
Companion Care Restrooms for travelers needing companion assistance are located in all terminals, pre-security and post-security. For more information on companion care restrooms, visit the Passenger Services Listing.
Service animals are allowed in the airport, terminals and AirTrain. View Traveling with Pets & Service Animals for locations and more information.
Phone service for deaf and hard-of-hearing people is located on the Departures/Ticketing and Arrivals/Baggage Claim levels of the International Terminal, Terminal 1, Terminal 2 and Terminal 3 at Airport Information Booths. TTY coin and credit operated pay telephones are also available post-security in all Airport terminals. All TTY units are available 24 hours a day.
SFO has visual paging screens in addition to audio paging services. Screens are located throughout the Airport and terminals. Paging services are available by calling 1.800.I.FLY.SFO or 650.821.8211. Select “2” for paging services.
Information About Accessible Travel
New Horizons: Information for the Air Traveler with a Disability offers authoritative information about air travel from the United States Department of Transportation. The guide helps travelers with disabilities prepare for the entire air travel experience, from planning a trip, to navigating airports and getting on and off planes.
Access Northern California: Gateway to Accessible Tourism and Outdoor Recreation has resources for planning a trip in and around San Francisco, as well as information on accessible transit options. Topics include getting around San Francisco via public transportation, paratransit services and accessible vehicle rentals.
Title VI/§504 Complaint Process and Instructions
Please visit flysfo.com/orphan/TitleVI/index.html